Collapsible content

Are your sensory products safe for children?

Yes, all our sensory products are made from non-toxic, child-safe materials and are thoroughly tested to meet safety standards.

What ages are your sensory products suitable for?

Our sensory products are designed for children ages 3 and up. Always supervise young children during play to ensure safe use.

How do I clean up after sensory play?

Sensory rice and chickpeas can be swept up easily. For spills, a vacuum cleaner can be used. Always store products in a dry container to maintain their quality.

What if my sensory kit gets wet?

Due to the nature of the dying process, the colours may run if they get wet. We recommend keeping them dry and stored in an airtight container - should your product get wet we suggest discarding as they may develop mould.

Can sensory rice, chickpea's and kits be reused?

Yes, all our sensory products can be reused multiple times. Just store it in a dry, airtight container between play sessions to ensure you get maximum use.

Is the colour in the sensory products likely to stain?

The colour in our sensory rice is designed to be non-staining. However, it's best to play on a surface that can be easily cleaned.

Are your sensory products safe if accidentally ingested?

While our products are non-toxic, they are not meant to be ingested. Always supervise young children to prevent accidental ingestion.

What is included in the Sensory Pour and Play Kits?

Each kit includes a variety of sensory materials such as coloured rice or chickpeas, scoops, funnels, cups, toys and an activity guide.

What are your delivery options?

We offer standard, expedited, and express delivery options. Delivery times and costs vary depending on your location and the selected delivery method. Your delivery cost is calculated at the basket page pre-purchase.

How long does delivery take?

Standard delivery typically takes 3-10 business days, expedited delivery takes 2-3 business days, and express delivery takes 1-2 business days.

NOTE - we ship all accessories separate from the sensory play kits as the accessories are supplied direct from our manufacturer

Do you ship internationally?

Yes, we ship internationally. Delivery times and costs will vary based on the destination country.

What is your return policy?

We accept returns within 14 days of purchase. you can see our full returns policy by CLICKING HERE Items must be in their original condition and packaging. Please contact our customer service to initiate a return.

What should I do if I receive a faulty product?

If you receive a faulty product, please contact our customer service immediately with details of the issue and photos if possible. We will arrange for a replacement or a refund. See our full POLICY HERE.

What if my order is damaged during delivery?

If your order arrives damaged, please take photos of the damage and contact our customer service within 48 hours of receiving the package. We will resolve the issue promptly. See our full POLICY HERE.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. We work with many business's and schools who bulk order Please contact our sales team at info@playsense.store for more information.